10 general skills or competencies (Job family competencies) for IT Vendor Relationship Manager
Skill definition-Insight into the application of this set of best practices for delivering and managing efficient IT support services.
Level 1 Behaviors
(General Familiarity)
Describes the ITIL principles in providing effective helpdesk support.
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Level 2 Behaviors
(Light Experience)
Conducts post-event analysis using the ITIL problem management process to prevent further occurrences.
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Level 3 Behaviors
(Moderate Experience)
Makes platform decisions to align with ITIL best practices and governance.
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Level 4 Behaviors
(Extensive Experience)
Delivers structured operations to perform in accordance with ITIL concepts and best practices.
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Level 5 Behaviors
(Mastery)
Conceptualizes the configuration management processes to meet ITIL’s objectives.
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Skill definition-Supporting appropriate processes and practices to run a successful IT-enabled business to meet the needs of internal and external users.
Level 1 Behaviors
(General Familiarity)
Explains functions and responsibilities of IT operations in an organization.
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Level 2 Behaviors
(Light Experience)
Compiles feedback and data for regular performance reports in IT operations.
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Level 3 Behaviors
(Moderate Experience)
Contributes to the maintenance and installation work in IT operations.
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Level 4 Behaviors
(Extensive Experience)
Improves the overall effectiveness of the IT operations team to monitor performance metrics.
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Level 5 Behaviors
(Mastery)
Conceptualizes and implements affirmative action plans to enhance IT operation functions.
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13 soft skills or competencies (core competencies) for IT Vendor Relationship Manager
Skill definition-Insight into our organization's business, goals, and values. Ability to design and implement initiatives that facilitate successful outcomes.
Level 1 Behaviors
(General Familiarity)
Describes the market conditions that impact the business.
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Level 2 Behaviors
(Light Experience)
Collects and compiles competitor information for competitive analysis.
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Level 3 Behaviors
(Moderate Experience)
Communicates financial insights that positively influence the business plan development process.
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Level 4 Behaviors
(Extensive Experience)
Evaluates and explains the financial aspects of a business initiative to different teams.
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Level 5 Behaviors
(Mastery)
Champions organizational change and digital transformation to drive higher business performance.
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Skill definition-Ability to define, understand, and support activities to build business partnerships, drive value, and satisfy clients.
Level 1 Behaviors
(General Familiarity)
Describes the processes of managing business relationships.
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Level 2 Behaviors
(Light Experience)
Documents the needs and wants of a specific partnership.
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Level 3 Behaviors
(Moderate Experience)
Conducts periodic reviews of business partner activity, issues and successes.
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Level 4 Behaviors
(Extensive Experience)
Creates metrics to evaluate business performance and identifies ways to increase the business value.
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Level 5 Behaviors
(Mastery)
Develops strategies for managing business relationships to drive value and success through partnerships.
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Summary of IT Vendor Relationship Manager skills and competencies
There are 0 hard skills for IT Vendor Relationship Manager.
10 general skills for IT Vendor Relationship Manager, Information Technology Infrastructure Library (ITIL), IT Operations, IT Service Management (ITSM), etc.
13 soft skills for IT Vendor Relationship Manager, Business Acumen, Business Relationship Management, Financial Acumen, etc.
While the list totals 23 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a IT Vendor Relationship Manager, he or she needs to be proficient in Business Acumen, be proficient in Business Relationship Management, and be proficient in Financial Acumen.